Last Updated: August 13, 2025

This Privacy Policy explains how Blue Ridge Property Angels, LLC ("Blue Ridge Property Angels, LLC," "we," "our," or "us") collects, uses, shares, and safeguards information when you interact with our websites, mobile apps, SMS programs, and related services (collectively, the "Services"). It also includes our SMS/Text Messaging Terms & Consent. If you do not agree with this Policy, please do not use the Services.

Note: This document is a general template and not legal advice. Laws vary by jurisdiction and change over time. Please review with your counsel before publishing.

1) Scope & Who We Are

This Policy applies to information we process in connection with the Services. For questions, contact:

• Email: info@figangels.com

2) Information We Collect

We collect information in three ways: (a) directly from you; (b) automatically through your use of the Services; and (c) from third parties.

• Identifiers & contact details: name, email address, phone number, postal address, account credentials.
• Profile & communications: preferences, survey responses, support requests, messages, and content you upload.
• Commercial information: purchases, subscriptions, appointments, order details.
• Payment information: handled by our payment processors (we do not store full card numbers).
• Consents: records of marketing/SMS/email opt-ins and opt-outs, timestamps, method of consent, and related logs.
• Sensitive information (if provided): only with your consent or as permitted by law; [list categories if applicable or state "we do not intentionally collect sensitive personal information"].
  

• Device & usage data: IP address, device identifiers, browser type, OS, app version, referring/exit pages, clickstream, time stamps.
• Analytics data: page views, session duration, features used, crash/error logs.
• Approximate location data: derived from IP or device settings (if enabled).
• Cookies & similar technologies: pixels, web beacons, SDKs, and local storage (see Cookies & Tracking below).
  

• Service providers & partners: analytics, ad networks, payment processors, messaging providers, schedulers/CRM tools.
• Public sources: social media profiles you make public, publicly available databases.

3) How We Use Information

We use information to:

• Provide, operate, maintain, and secure the Services.
• Set up and manage accounts, transactions, and appointments.
• Send transactional communications (e.g., confirmations, reminders, service notices).
• Send marketing communications (email/SMS/push) where permitted by law and your preferences.
• Personalize content and recommendations.
• Monitor usage, perform analytics, debug, and improve the Services.
• Prevent fraud, enforce terms, and comply with legal obligations.
• With consent, for any other purposes you authorize.
  

4) SMS/Text Messaging Terms & Consent

We offer one or more SMS programs (the "SMS Program"), such as Blue Ridge Property Angels, LLC Alerts for transactional and/or marketing messages.

You may opt in by any of the following (as offered by us):

• Checking a consent box on a website/app form and submitting your phone number.
• Texting a keyword (e.g., "JOIN", "START") to our number/short code.
• Signing a paper or electronic form that includes SMS consent language.
  
  

By opting in, you authorize us to send recurring automated texts to the number you provided. Consent is not a condition of purchase. Message frequency varies.

We may send:

• Transactional texts (e.g., appointment reminders, account alerts, one-time passcodes).
• Marketing texts (e.g., offers, updates), if you expressly agree.
  
  

Message frequency varies by interaction (e.g., reminders/events) and your preferences.

• Message & data rates may apply.
• Reply STOP to cancel; you will receive a confirmation text and no further messages (unless you re-opt in).
• Reply HELP for help or contact us at info@figangels.com.
• Delivery is subject to your carrier. Carriers are not liable for delayed or undelivered messages.
  

• We maintain reasonable records of consent, opt-ins, opt-outs, and message history to demonstrate compliance with applicable laws/carrier rules.
  

• You can opt out at any time as described above.
• You may also adjust your preferences in your account (if available) or by contacting us.
  

5) Cookies & Tracking

We use first- and third-party cookies and similar technologies to operate the Services, remember your settings, analyze usage, and measure/serve ads where permitted.

Your choices:

• Browser settings to block or delete cookies.
• Site cookie banner or preferences center (where available).
• Platform/ad settings (e.g., Google, Meta) and industry opt-outs (e.g., NAI/DAA) in applicable regions.
• Note: blocking cookies may impact site functionality.
  
  

We do not respond to Do Not Track signals. We honor region-specific rights/opt-outs as required by law (see Your Privacy Rights).

6) How We Share Information

We may share information with:

• Service providers & vendors (e.g., hosting, analytics, messaging/SMS carriers and aggregators, payment processors, customer support) under contracts that limit their use of your data.
• Business partners (with your consent or as part of features you use).
• Legal & safety: to comply with laws, respond to lawful requests, protect rights, property, safety, and enforce our terms.
• Corporate transactions: in connection with a merger, sale, financing, or acquisition; we will notify you where required.
• With your direction or consent.
  
  

We do not sell your personal information for money. In some regions, "sale" or "share" may also include certain advertising disclosures—see Regional Disclosures for your rights.

7) Data Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations (including maintaining consent/opt-out records), resolve disputes, and enforce agreements. Retention periods vary based on data type and purpose

8) Security

We implement administrative, technical, and physical safeguards designed to protect personal information. However, no system is 100% secure. Please use strong passwords, keep them confidential, and promptly notify us of any suspected unauthorized access.

9) Children’s Privacy

Our Services are not directed to children under 13 (or the equivalent age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it and take additional steps as required by law.

10) Your Privacy Rights

Your rights vary by region. Subject to limitations, you may have the right to access, correct, delete, restrict or object to processing, port your data, and withdraw consent. You may also have the right to appeal our decision (U.S. state laws).

California residents may have the right to:

• Know/access the categories and specific pieces of personal information we collect, use, disclose, and "sell"/"share" (as defined by law).
• Delete personal information.
• Correct inaccurate information.
• Opt out of "sale"/"sharing" of personal information and certain profiling.
• Limit the use/disclosure of sensitive personal information.
• Non-discrimination for exercising rights.
  
  

Notice at Collection: We collect the categories described in Section 2 for the purposes described in Section 3, and we retain them as described in Section 7. We collect directly from you, automatically, and from service providers/partners as described in Section 2.

To exercise California rights, use our request form at figangels.com or email info@figangels.com

Residents of certain U.S. states (e.g., CO, CT, UT, VA) may have similar rights to access, delete, correct, and opt out of targeted advertising and certain profiling. Contact us to exercise these rights.

11) International Data Transfers

We may transfer, store, and process information in countries other than your own. Where required, we implement lawful transfer mechanisms and safeguards.

12) Third-Party Links & Services

The Services may link to third-party sites, apps, or services that are not operated by us. Their privacy practices are governed by their own policies.

13) Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will notify you via the Services or by other reasonable means and update the "Last Updated" date.

14) Contact Us

If you have questions or requests regarding this Policy or our practices, contact us at info@figangels.com

Last Updated: August 13, 2025

These Terms of Service ("Terms") are a legally binding agreement between you and Blue Ridge Property Angels, LLC ("Blue Ridge Property Angels, LLC" "we," "our," or "us") governing your access to and use of our websites, applications, SMS programs, and related services (collectively, the "Services"). By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

Not legal advice: This template is provided for general informational purposes and should be reviewed by your legal counsel before use.

1) Eligibility & Account Registration

• When you create an account, you must provide accurate and complete information and keep it up to date.
• You are responsible for all activities that occur under your account and for maintaining the confidentiality of your credentials. Notify us immediately of unauthorized use.

2) License & Access

• We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your internal business or personal purposes in accordance with these Terms.
• We may modify, suspend, or discontinue the Services (in whole or in part) at any time, with or without notice, as permitted by law.

3) Acceptable Use

You agree not to, and not to allow others to:

• Violate any applicable laws or regulations (including TCPA, anti-spam, privacy, IP, export, and sanctions laws).
• Access or use the Services in any manner that could harm, disable, overburden, or impair them; interfere with security or integrity; probe, scan, or test for vulnerabilities; or bypass access controls.
• Copy, modify, create derivative works of, reverse engineer, decompile, or disassemble any part of the Services except to the extent such restrictions are prohibited by law.
• Upload, post, transmit, or otherwise make available content that is unlawful, infringing, misleading, deceptive, harassing, hateful, or otherwise objectionable.
• Use any automated means (e.g., bots, scrapers) to access the Services without our prior written permission.

4) User Content & License Grants

• You retain ownership of content you submit or upload to the Services ("User Content"). By providing User Content, you grant us a worldwide, royalty-free, non-exclusive license to host, store, reproduce, modify (for formatting/display), publicly display, and otherwise use your User Content as necessary to operate, improve, and provide the Services.
• You represent and warrant that you have all rights necessary to grant this license and that your User Content, and our use of it, will not infringe or violate any rights of any third party or any law.
• We may remove or disable access to User Content that we believe violates these Terms or the law.

5) Mobile Messaging (SMS) Terms

• Our SMS/Text Messaging Terms in the Privacy Policy are incorporated by reference into these Terms. By opting in (e.g., checking a box, submitting a form with your number, or texting a keyword), you consent to receive recurring automated messages at the number you provided. Consent is not a condition of purchase.
• Message frequency varies; message and data rates may apply. Reply STOP to cancel and HELP for help. Delivery is carrier-dependent; carriers are not liable for delayed or undelivered messages.
• You agree to obtain and maintain any consents required to send messages to your contacts (if you use messaging features) and to honor opt-out requests prompt.

6) Fees, Billing & Taxes (If Applicable)

• Prices, features, and availability are subject to change. Taxes may apply based on your location and will be added where required by law.
• If you enroll in a paid plan, you authorize us (and our payment processors) to charge your payment method per the plan’s billing cycle. Subscriptions auto-renew unless canceled per the plan terms.
• Except where required by law or expressly stated, fees are non-refundable. We may suspend or terminate access for unpaid or disputed amounts.

7) Trials, Promotions & Credits

• Any free trials, promotional offers, or credits are governed by the terms presented at sign-up and may be modified or terminated at any time. We may require a valid payment method to begin a trial and will charge you when the trial ends unless you cancel beforehand),

8) Termination

• You may stop using the Services at any time. You can cancel paid plans via your account settings (where available) or by contacting us.
• We may suspend or terminate your access for any violation of these Terms or if required by law. Upon termination, your license ends and you must stop using the Services.
• We may offer limited data export for a period after termination, where technically feasible. Sections that by their nature should survive (e.g., IP, disclaimers, limitations of liability, indemnities, dispute resolution) will survive termination.

9) Intellectual Property

• The Services, including all software, features, interfaces, designs, and content provided by us (excluding User Content), are owned by Blue Ridge Property Angels, LLC and/or its licensors and are protected by intellectual property laws. All trademarks, logos, and service marks are the property of their respective owners.
• Except for the limited license above, no rights are granted to you by implication, estoppel, or otherwise.

10) Feedback

If you provide comments, ideas, or suggestions ("Feedback"), you grant us a perpetual, irrevocable, royalty-free license to use the Feedback for any purpose without restriction or obligation to you.

11) Third-Party Services & Links

The Services may integrate with or link to third-party products or services. We are not responsible for third-party content, terms, or practices. Your use of third-party services is at your own risk and subject to their terms.

12) Beta, AI, and Experimental Features

From time to time we may offer experimental, beta, or AI-enabled features. These are provided as-is and may be modified or discontinued at any time. You are solely responsible for evaluating and using outputs and ensuring compliance with applicable laws and third-party rights.

13) Confidentiality

If you receive non-public information from us (e.g., about our product roadmap, security, or pricing), you agree to use it only for your permitted use of the Services and to protect it from unauthorized disclosure.

14) Privacy

Our Privacy Policy governs how we collect and use personal information and is incorporated into these Terms. By using the Services, you acknowledge that you have read the Privacy Policy.

15) Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

16) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL Blue Ridge Property Angels, LLC OR ITS AFFILIATES, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

17) Indemnification

You agree to defend, indemnify, and hold harmless Blue Ridge Property Angels, LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your User Content, your use of the Services, or your violation of these Terms or applicable law.

18) Governing Law; Venue

These Terms are governed by the laws of Virginia, without regard to its conflict of laws rules. Except as provided in Dispute Resolution, the exclusive venue for all disputes will be the state or federal courts, and you consent to personal jurisdiction there.

19) Dispute Resolution; Arbitration; Class Action Waiver

• Informal Resolution: Before filing a claim, you agree to try to resolve the dispute by contacting us and providing a written description within 30 days of the issue.
• Binding Arbitration: Any dispute arising from or relating to these Terms or the Services will be resolved by final and binding arbitration on an individual basis, rather than in court, except that you may assert claims in small claims court if your claims qualify.
• Class Action Waiver: You may only bring claims in your individual capacity, not as a plaintiff or class member in any class or representative proceeding.
• Opt-Out: You may opt out of arbitration within 30 days of first accepting these Terms by sending an email with your name, account email, and a clear statement that you wish to opt out of arbitration.
  
  

Arbitration terms are placeholders; consult counsel for administrator, rules, seat, and procedures appropriate to your jurisdiction.

20) Export & Sanctions Compliance

You must comply with applicable export control and sanctions laws and may not use the Services if you are located in, or are a resident of, a country or territory subject to comprehensive sanctions, or are on a restricted party list.

21) Force Majeure

We are not liable for any delay or failure to perform due to events beyond our reasonable control, including acts of God, labor disputes, pandemics, supply chain issues, power or internet outages, or governmental actions.

22) Changes to Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (e.g., via the Services or email). The updated Terms are effective when posted unless a later effective date is stated. Your continued use after changes become effective constitutes acceptance.

23) Electronic Communications & E-Sign Consent

By using the Services, you agree to receive communications electronically and to sign agreements and receive disclosures electronically. You can withdraw consent as permitted by law by contacting us; however, we may need to terminate or limit certain Services if you withdraw consent.

24) Notices

We may provide notices via email, in-product messaging, SMS (where you have consented), or by posting on our site. 

25) DMCA/Copyright Policy

If you believe content on the Services infringes your copyright, notify our designated agent with: (a) your contact info; (b) identification of the copyrighted work; (c) identification of the infringing material and its location; (d) a statement of good-faith belief; (e) a statement under penalty of perjury that your notice is accurate and that you are authorized; and (f) your physical or electronic signature. 

26) Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy and any Additional Terms presented by us, constitute the entire agreement between you and us regarding the Services.
• Assignment: You may not assign or transfer these Terms without our consent; we may assign them without restriction.
• Severability & Waiver: If any provision is unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver.
• Headings: Headings are for convenience only and do not affect interpretation.